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Delivery issues

Where is my order? Can I track it?

Instructions for tracking your order will depend on the method by which it was shipped. Please refer to our Shipping Information page for detailed information for your region and shipping method. If you're not sure how your order was shipped, please

Part of my order hasn’t shipped yet. What’s going on?

Depending on availability, some items in your order may need to be shipped separately. This should be noted in your order confirmation email. If you notice something missing from your shipping confirmation email, please let us know and we’ll be happy

My order hasn’t arrived within the estimated time. What should I do?

We send you an email as soon as your order is shipped so that you can find out when it will arrive. Our Shipping Information page contains details on delivery methods and timescales. For tracked orders, you can use the tracking link provided in your

The tracking information says my order has been delivered, but I haven’t received it. What should I do?

If you believe that your order has been lost or stolen, please get in touch with us straight away:. US and Canada: [email protected] and rest of world: [email protected]

What happens if I am not at home to accept my delivery?

Please pay close attention to estimated delivery dates listed on our website. If your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your pa

My books have arrived damaged. What should I do?

Please let us know right away using the contact link below and we will be happy to help you. Please include your order number and details of the book(s) in question. You may also be asked to provide photos of the damaged item(s) and packaging. US and

Part of my order is missing. What should I do?

Depending on availability, some books in your order may ship separately. It is therefore possible that the missing item may be coming in a later shipment. Your dispatch confirmation email will list the items that have been sent. If the missing item i