United States and CanadaUpdated 3 months ago
When will my order be shipped?
Orders destined for the US and Canada are shipped from our US distributor, Penguin Random House. Orders are submitted to the warehouse as soon as they are confirmed, and then take 2–3 days to process prior to dispatch. Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
Depending on availability, some items in your order may be shipped separately. If you notice something missing from your shipping confirmation email, please let us know and we’ll be happy to check on it for you.
How long will it take and what will it cost?
After your order is dispatched, shipping times will vary depending on the shipping method selected at checkout.
| Country | Method | Delivery Time* | Cost |
|---|---|---|---|
| United States | USPS Media Mail | 11–12 days | Free for all orders over $40. For orders below this threshold, shipping will cost $5. |
| UPS Ground | 8–9 days | Free for all orders over $40. For orders below this threshold, shipping will cost $10. | |
| Canada | Canada Ground | 10–14 days | Free for all orders over $100. For orders below this threshold, shipping will cost $10. |
| Canada 3 Day Air | 3 days | Shipping charges vary depending on the weight of your order. The cost of shipping by this method will be displayed on the checkout page. |
*Please note that the shipping times listed above are counted from the date that your order is dispatched. We ask that you please allow for possible delays. A tracking number will be included in your shipping confirmation email, which you will receive as soon as your order leaves the warehouse (please see below for instructions on tracking your order, as these vary depending on the shipping method).
How do I track my order?
USPS Media Mail
USPS Media Mail shipments use USPS “Mail Innovations,” which means that UPS handles the first part of the trip and then hands it over to your local post office so that USPS can complete the delivery. Your shipping confirmation email will include a tracking number that you can use to follow the first part of your parcel’s journey using the UPS tracking portal. Below the UPS tracking details, you'll see a "View Details" link which you can use to find your parcel’s "Package Identification Code." You can then plug this number into the USPS portal to follow the final leg of your parcel's journey. Please note, the USPS tracking page will be updated as soon as the parcel is delivered to your local post office.
USPS Priority Mail
Your shipping confirmation email will contain a tracking number that you can use to follow your parcel’s journey using the USPS tracking portal.
UPS Ground
Your shipping confirmation email will contain a tracking number that you can use to follow your parcel’s journey using the UPS tracking portal.
Canada Ground and 3 Day Air
Your shipping confirmation email will include a tracking number that you can use to follow your parcel’s journey using the Canada Post tracking portal. Please note, it may take 1–2 days for this tracking information to be updated, as your parcel must first be shipped from our distributor in Maryland to the Canada Post hub located in Mississauga, Ontario.